Privacy Policy

Privacy Policy

I. Copyright

All design provided on this website, including but not limited to graphics, images, logos, and text, and the arrangement thereof is the copyright of Mai Chau Tours (unless otherwise noted), and is protected by applicable VN and international copyright laws. The content and software on this website may be used as a travel information resource. Any other use – including display, distribution, modification, republication, reproduction, or transmission – of the content on this website is strictly prohibited. Copyright © 2011-2012 Mai Chau Tours. All rights reserved.

II. Disclaimer

Mai Chau Tours, makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this website, or sites linking to this website.

Offers are subject to change without prior notice. Prices shown are per person, double occupancy, unless specifically stated otherwise, and do not include taxes or other fees unless specifically stated otherwise. Offers are subject to availability and may not be containable. Restrictions may apply; please call for complete details. While we make every effort to be accurate, Mai Chau Tours assumes no responsibility or liability for the representations contained on this site.

III. Mai Chau Tours’s Privacy Statement

Our main objective is to plan the vacation of your dreams. In order to do so, we need to know your interests so that we can find a travel specialist who is best suited to serve you. We know your time is precious and that you don’t want to be solicited from vendors you did not give your permission to contact you. Here are the details of how we use the information you provide us:

1. Name, Source, E-mail Address, Interests

When you provide us with your name and e-mail address, we will always ask your permission to contact you further. Once you have decided on a particular type of offer, we will go to great lengths to put you in touch with one of our knowledgeable, professionally trained specialists who have experience in the areas that interest you or that works is closest to your home. You can choose on the method of contact of that specialist.

2. Selling Your Information

Mai Chau Tours will not sell your information to any other organizations. We do work with alliances who may have information to provide you about related products and services that you have shown an interest in. Your name will always reside in our database and will not be transferred or traded with another organization. You will also always have the ability to opt-out of further communications.

3. Data Collection on Website Navigation

Our servers collect data each time a user navigates our site. This information is anonymous and provides us with information such as the number, frequency and duration of visits to each web page. This data is useful in ways to improve the content and navigational tools of our website.

4. LINKS TO THIRD-PARTY SITES

The Mai Chau Tours web site may contain links to third-party web sites or resources. These linked sites are not under the control of Mai Chau Tours, and Mai Chau Tours is not responsible for the contents of any linked site or any link contained in a linked site. Mai Chau Tours is providing these links only as a convenience, and the inclusion of a link does not imply a referral to or an endorsement of the linked site by Mai Chau Tours.

5. DISCLAIMER REGARDING THIRD-PARTY SITES

Mai Chau Tours makes no representations or warranties whatsoever about any third party goods, services or products or any third party web site, which you may access through this site or through a web site hosted by Mai Chau Tours. When you access a non-Mai Chau Tours site, you understand and acknowledge that it is independent from Mai Chau Tours and Mai Chau Tours has no control over or responsibility for content on or the availability of that web site. You further acknowledge and agree that Mai Chau Tours shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, services or products available on or through any such non Mai Chau Tours web site or resource.

IV. Best price Policy

You will soon notice that our tours will come with a Low Price Guaratee. In fact, we are convinced that our site offers the lowest price you can find for those Sapa tours. We have worked with top suppliers in the field to secure you the best price possible – now you can book your dream trip with peace of mind.

1. What is Low Price Guarantee

Simply, Low price guarantee is to assure you of our competitive price – so that you can shop with confidence. If you see a tour that you would like to travel on, book it with us for both quality of service and low price. We are confident that we offer the best price you can find online attached with the best value.

We also include in our low price a wide range of offers: all meals on tour, welcome drinks, transfer service where applicable, tour guides, and especially Free visa service if you need one. Occasionally, we will contact you with surprises: FREE UPGRADE to tour of higher star ratings. And if you can find a lower price online for the same value, we will match that.

Still not convinced? Here’s all the reasons why you should book with us.

2. Low Price Guarantee Terms and Conditions:

If you book a qualifying tour on our site and find the same room type, for the same dates, at a lower price online, we will match that.

3. When to submit claim?

You can submit claim within 24 hours of booking and expect a feedback within 48 hours.

4. How is the refund processed if approved?

If the claim was verified, we will make direct refund by cutting the amount you get to pay us in cash when you arrive in Vietnam or issue a refund via credit card if you have paid full amount. Just email your claim to tourmaichau@gmail.com with your name and tour that you booked and evidence that shows a lower price.

5. General Terms

The Low Price Guarantee applies only to online rates made available to the general public – it means that you cannot hold membership, corporate coupon, special discount tags or agent contract rate as evidence to the claim.

The Low Price Guarantee applies to the rate for tour rooms only. Promotional packages, deals and other extra services are not eligible.

Mai Chau Tours reserves the right to deny any claim that does not meet our terms and conditions or provide insufficient information. We will not be responsible for any refund if there is type mistake in printing, administrative and technological error.

Mai Chau Tours reserves the right to modify or cancel the Low Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Low Price Guarantee Terms and Conditions on our Mai Chau Tours Web site. Any cancellation will be effective upon removal of references to the Low Price Guarantee.